Hovershoes V2

FAQ

FAQ

How do I charge my Hovershoes?

In order to charge your Hovershoes, please follow the below steps:

  1. Take the Hovershoes out of the box and remove any protective packaging. Keep polybags away from young children.
  2. Retain the box and instructions.
  3. Ensure the Hovershoes are turned off.
  4. Plug the charger into the wall power outlet, turn the power ON and make sure the lights on the charger are lit GREEN.
  5. Connect the charging cable into the charging port of the Hovershoes. The indicator lights on the charger should change to RED, indicating that your Hovershoes are now being charged. When the RED indicator lights on your charger turn to GREEN, then your Hovershoes are fully charged.
  6. Charge initially for 3 hours for the first charge. Subsequent charges are 1.5 hours.

Why are my Hovershoes not performing correctly?

Your Hovershoes may be in need of calibration. Please follow the below instructions in order to calibrate your Hovershoes:

  1. Ensure the Hovershoes are turned off.
  2. Place the first Hovershoe so the footplate is in a horizontal position.
  3. Press the power button for 6 seconds.
  4. The calibration is complete when the Hovershoe beeps continuously.
  5. Release the button and press again to turn off the Hovershoe.
  6. Repeat the process on the second Hovershoe.
  7. Reboot the Hovershoes.

How do I ride my Hovershoes?

In order to ride your Hovershoes, please follow the below instructions:

  1. Press the power button on both Hovershoes. You will hear a beep and the LED lights will turn on.
  2. Put one foot on the first Hovershoe. Keeping your centre of gravity vertical, transfer your weight onto the footplate. Then bring your other foot up and step centrally on the second Hovershoe. Practise holding your balance.
  3. Slowly lean forward and the Hovershoes will begin to propel you forwards. Start off slowly
  4. If you feel yourself moving too fast, bring your centre of gravity back slightly by standing more upright. This will slow you down and stop you.
  5. To go backwards, slowly lean back and feel the Hovershoes reverse.
  6. In order to brake, when going forward or backward, stand up straight. When your body is perpendicular to the Hovershoes, you can perform a controlled stop.
  7. When turning, the Hovershoes will turn in the direction of your movement. Turn your feet to the left or right and lean slightly to make the Hovershoes turn in the corresponding direction.
  8. In order to get off your Hovershoes, slow down until you come to a stop. Keeping control of your centre of gravity, step backwards off of the Hovershoes one foot at a time. Always step backwards off the Hovershoes, never forwards.

How do I calibrate my Hovershoes?

In order to calibrate your Hovershoes, please follow the below instructions:

  1. Ensure the Hovershoes are turned off.
  2. Place the first Hovershoe so the footplate is in a horizontal position.
  3. Press the power button for 6 seconds.
  4. The calibration is complete when the Hovershoe beeps continuously.
  5. Release the button and press again to turn off the Hovershoe.
  6. Repeat the process on the second Hovershoe.
  7. Reboot the Hovershoes.

How do I clean my Hovershoes?

You should clean your Hovershoes so that they remain in a good condition and perform well. In order to clean your Hovershoes, please follow the below instructions:

  1. You can wipe your Hovershoes with a soft, damp (not wet) cloth. 
  2. Ensure they are turned off.
  3. Ensure the rubber bung is in the charging port to avoid the electrics getting damp or wet, which could result in electric shock or malfunction.
  4. Do not get your Hovershoes excessively wet.
  5. Do not use chemicals or solvents to clean your Hovershoes.

My Hovershoes will not run?

You may need to charge the battery fully. Please charge the battery for at least 3 hours on the first charge and 1.5 hours for all subsequent charges.

Why is the run time on my Hovershoes short?

You may need to charge the battery fully. Please charge the battery for at least 3 hours on the first charge and 1.5 hours for all subsequent charges.

Your battery may need replacing. Even with proper care, rechargeable batteries do not last forever. The average rechargeable battery life is 1 to 2 years depending on the Hovershoes conditions and use. Replace only with Hy-Pro replacement batteries.

Why are my Hovershoes running sluggishly?

Your Hovershoes may be overloaded. Make sure the Hovershoes are not overloaded. This product is designed to sustain a maximum of 80kg. An excessive overload triggers off automatic protection and the shoes will refuse to start. Do not ride up a steep slope or use the Hovershoes to tow any cargo. Do not overload the Hovershoes, this may cause the battery and the electronics to age prematurely and damage the power system.

The riding conditions that the Hovershoes are being used in may be unsuitable. Only ride the Hovershoes on solid, even, clean and dry surfaces such as pavement or flat ground.

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